Updated September 28, 2026
Clark Media Corporation, doing business as Responsive Translation Services and operating the Responsive Translation and 1-800 Translate brands ("we," "us," or "our"), is based in Jersey City, New Jersey. This policy explains how we handle personal information when you visit responsivetranslation.com, blog.responsivetranslation.com or 1-800-translate.com, contact us, or discuss and use our language services.
This policy explains our general approach to personal information in client materials. Project agreements and confidentiality or data protection agreements provide additional terms for those materials and do not limit rights provided by applicable law.
Information we collect
You may provide your name, business email, telephone number, company, role, project requirements, billing details, messages and files when you request a quote, contact us, use our chat or engage our services. We may also receive business contact information from your organization or someone acting on its behalf. For telephone interpreting subscriptions, we also handle subscription and service-usage records needed to administer the service and calculate charges.
We do not record telephone interpreting calls.
Our websites and their service providers may collect technical information such as IP address, browser and device details, pages visited, referral information, visit times and cookie identifiers. This information supports site operation, security and the website tools described below.
Client documents and interpreting assignments may contain personal information about other people. Please provide only what is needed for the assignment. Contact your project manager to arrange an appropriate transfer method before sending medical records, student records or other sensitive information through general website forms or chat.
How we use information
We use personal information to respond to inquiries, prepare quotes, manage projects, deliver language services, communicate with you and maintain billing and business records. We also use relevant information to operate and protect our websites, troubleshoot problems, understand website use and, where applicable, evaluate advertising campaigns.
We may send service information or marketing communications where permitted by law and consistent with your preferences. You can ask us to stop marketing messages at any time. We may still contact you about an active project, invoice or privacy request.
Client materials and confidentiality
We use personal information entrusted to us in client materials to perform the agreed services and follow the client instructions and contractual requirements that apply. We limit access to people and providers who need it for their work and require confidentiality protections. We do not use client project materials for advertising.
We may use translation memories, terminology resources, machine translation, AI-assisted tools and other language technologies, including services provided by third parties. We select these tools according to the needs of the assignment and may process client materials through them to provide the requested services, subject to applicable confidentiality commitments, client agreements and law.
Where a project involves health, education or other sensitive records, we work with the client to establish the appropriate handling arrangements. This website policy does not replace a required project-specific privacy or confidentiality agreement.
Service providers and other disclosures
We disclose information as needed to authorized employees, translators, interpreters and service providers supporting our operations. These include providers of hosting, website security, customer relationship management, communications, document storage, accounting, billing and project delivery.
We may also disclose information when required by law, to respond to valid legal requests, or as reasonably necessary to protect rights, address fraud or resolve disputes. If our business is transferred or reorganized, relevant information may be disclosed as part of that process, subject to applicable confidentiality and legal requirements.
Cookies and advertising
Our websites use cookies and similar technologies to support features such as chat, remember preferences and understand site use. We may advertise our services. We do not share client project materials or customer contact lists with third parties for advertising purposes. If we use advertising measurement tools, the technical information they process depends on the features enabled on our websites.
You can manage cookies through your browser and any cookie preference controls provided on the website. Restricting cookies may affect some features. Further details are available in our Cookie Policy.
Security and retention
We use reasonable administrative, technical and organizational safeguards appropriate to the information we handle, including access controls. Measures are selected according to the system, the information and the applicable project requirements. No method of electronic transmission or storage can guarantee complete security.
For more information about our security practices, see our Data Security page.
We do not currently apply a standard deletion period to the personal information and client materials we retain. Unless a retention or deletion period is agreed with a client or required by applicable law, this information may remain stored without a predefined end date, including after a project has ended. You can contact us to request deletion. We assess such requests under applicable law and relevant contractual and recordkeeping obligations.
Where information is processed
We operate in the United States. Information may be processed there and in other countries where our authorized personnel and service providers work, including for technical support, subject to applicable project restrictions. Privacy laws may differ from those in your location, and information may be accessible to courts or public authorities under the laws of the country where it is processed.
Your choices and privacy requests
Contact us to ask about our privacy practices or request access to, correction of or deletion of your personal information. Depending on the law that applies, you may have additional rights, including withdrawing consent for certain uses or raising a concern with a privacy regulator. We will assess requests under applicable law and explain any limitations. We may need to verify your identity before responding.
For personal information in materials supplied by a client, the client may be responsible for deciding how to respond. We will help direct your request to the appropriate organization and provide assistance consistent with our responsibilities. You can unsubscribe from marketing emails using the link provided or contact us directly.
Our websites are intended for business and professional use and are not directed to children. This does not mean that materials supplied by education clients cannot contain information about students; those materials are handled as client project data.
Changes and contact
We will post updates to this policy on this page and revise the date above. For material changes, we will provide a prominent website notice or direct notice where appropriate, and obtain consent if required by applicable law.
For privacy questions or requests, contact Responsive Translation at [email protected], call 1-800-872-6752, or write to 655 Jersey Avenue, Suite 1, Jersey City, NJ 07302, USA.