Data Security at Responsive Translation

Updated January 24, 2022

Responsive Translation is proud to help organizations around the world to communicate with their stakeholders in more than 200 languages and dialects. We are headquartered in Jersey City, New Jersey and operate remotely with a distributed team.

Every day, Responsive Translation is committed to establishing and maintaining the security and confidentiality of all information, information systems, applications and networks owned by, held by, supplied by and contracted to the company.

Our security practices are guided by three principles:

• Confidentiality – The ancient practice of an ancient trade, translators share data and information assets only with those authorized to access confidentially.
• Accuracy – Keep data intact, complete and accurate, and IT systems operational always.
• Availability – Always easy to use for client and vendor.

On this page, we will explain how Responsive Translation stores, uses and keeps our data safe and secure—including data that clients have entrusted to us. Notwithstanding, we have additional protocols in place in the event of any security incident or emergency situation, including a pandemic.

Data Storage and Security

Responsive Translation uses Microsoft Azure and SharePoint to securely store company data in the cloud. System uptime stands at 99.95%.

Folder structures support and maintain data integrity redundantly while multiple systems perform multiple inventories in real time.

Employees and contractors use multi-factor authentication to access only those files and applications necessary for their work. Additional security implementations are available on a case-by-case basis.

Client Data

Responsive Translation does not sell, rent or share any client data with advertisers or with any third parties for advertising purposes.

Source and review materials are securely received by SharePoint. (Although some clients prefer the ease of use that email affords when sending us files for translation, we highly encourage all clients to use our Sharepoint system for this purpose.) In all cases, translation memory and glossary are client property and are never shared.

Security Training

Upon hire, new team members receive training on protecting the security and confidentiality of personal information. They also sign confidentiality agreements.

All team members receive IT security training and/or reminders at least annually, in addition to annual business continuity plan awareness and training.

Human Resources Security

Responsive Translation employees and some contractors are screened for:

• Verification of identity
• Employment history
• Education history
• Criminal history
• US Department of Treasury, Office of Foreign Asset Control (OFAC) requirements

Other contractors, linguists in particular, are screened through affiliation and professional reputation.

Upon separation, automated systems terminate access for contractors. For other team members, our admin terminates accounts within 24 hours.

Third-Party Vendors

Responsive Translation selects strategic third-party vendors using robust security criteria. These vendors are used for utilities such as additional backup protection.

Questions? Contact Responsive Translation at 1-800-872-6752 (+1-212-818-1102 outside the United States) or [email protected].